A Firsthand Account: Why CCTV Matters

Vithyaa Thavapalan BSc, MSc, GradDipFI, IAAI-FIT(V), NAFI-CFEI Founder, Managing Director & Principal

Closed-circuit television (CCTV) has become a silent but invaluable witness in modern fire investigations. When a fire ignites, the scene is often chaotic: smoke obscures vision, panic sends bystanders fleeing, and memories of what happened can quickly become blurred. In one recent investigation, I experienced firsthand the critical importance of CCTV footage and the considerable effort required to locate and obtain it.

In this case, a small building had been engulfed in flames. Arriving on scene, it was immediately clear that there were a number of cameras mounted on the property itself. Recognising the value of even the faintest visual clues, I spent time meticulously walking the surrounding area, I mapped out every potential vantage point within visibility of the building. Each possible source represented not only a camera angle but also a potential window into the moments before ignition.

Over the course of that scouting, I knocked on doors, introduced myself and patiently explained why the footage was needed. In most instances, managers at local businesses were eager to help; in others, I left messages.

Ultimately, my persistence paid off with crucial evidence identified in the received footage. I went through and submitted my report to my client. Months later, I was asked by another investigator for this footage to include his report. After referring to my client, I was unable to provide my copy.

Obtaining CCTV in this manner underscored several important lessons. First, never assume coverage exists simply because a building looks old or has no obvious cameras; always scout the surrounding area on foot and map potential vantage points immediately. Delaying that step can risk losing footage if providers overwrite recordings after a few days. Second, approach each potential source promptly, identify yourself, show credentials, and communicate clearly about the timeframe and purpose. Businesses often appreciate knowing precisely how their footage will be used and who will see it. In this case, sharing those details helped secure cooperation from reluctant camera owners. Third, once footage is obtained, handle it with strict chain-of-custody protocols.

Finally, collaboration requires that all team members verify sources themselves rather than relying on assumptions. It is not enough to hear that “there must be cameras nearby”; each investigator should confirm coverage, even if it means spending additional time in the field.

Ultimately, the CCTV footage in this investigation provided more than just timestamps; it also captured subtle visual clues.

This experience reinforced why CCTV has become indispensable in fire investigations. A single frame from the right camera can distinguish between a tragic accident, negligence, or intentional wrongdoing. By mapping camera locations early, engaging sources directly and insisting that all investigators do the same, we harness CCTV’s full potential to uncover the truth behind every fire. Ultimately, that diligence not only solves puzzles but also helps ensure justice for those affected by tragedy.